Top 20 Behaviors to Building Trust

1.       Don’t promise what you may not be able to deliver; let alone what you can’t deliver

2.       Be ready to take a "bullet", let alone hits, to protect your team

3.       Demonstrate “care” by taking action at the expense of your personal time

4.       Listen to all sides of the story before making a decision

5.       Respect all perspectives especially those that disagree with your opinion

6.       Appreciate the efforts of others especially when they fall short of goals

7.       Reward mistakes that were intended to improve results; encourage calculated risks

8.       Reward results, in a distinguished way, and hold people accountable

9.       Eliminate favoritism as well as the perception of favoritism. Treat people equally!

10.   Express happiness and positive emotions, avoid a poker face, and control your negative emotions

11.   Be a student of your profession. Train your team

12.   Be humble! Say I “don’t know” when you don’t know

13.   Give all the credit to your team and take all the blame

14.   Admit your mistake and apologize for them…Sincerely!

15.   Don’t avoid problem; don’t cope with problems!  Solve them

16.   Be consistent, firm, and fair

17.   Share information and encourage transparency

18.   Do more than what you ask your team to do

19.   Praise publically and reprehend privately

20.   Promote diversity