Retail: A perspective from 1999

"Every time someone attacks our stores for not being brightly lit as competitor’s stores, or for being too big, we shrug our shoulders and laugh" (Marcus, Blank, & Andelman, 1999:176).
Can retailers today afford not to be “bright, organized, and clean”? I argue: certainly not.

Reference
Marcus, B., Blank, A., & Andelman, B. (1999). Built from Scratch: How a couple of regular guys grew The Home Depot from nothing to $30 Billion. Times Business. USA.